Registration

How to Register on OXBTC website

1. Visit the website via https://oxbtc.com/home on your browser.

2.Find the main page of the website and click “Sign up” on the right top to register.

3.If you want to register with email or mobile account, please choose the “Email” Or “Mobile”.

For [Email]

*Make sure the email address is valid to receive an email.

Check the instant email and you will receive the code. Please enter it in the relevant place.

For [Mobile]

*Make sure the mobile phone number is valid to receive a message.

Check the instant message and you will receive the code. Please enter it in the relevant place.

4.Finish the instant email/message authentication, please set up the password for your account. Your password should contain 6-17 numbers and characters, including uppercase letters.

If you have done all above the steps, the registration is successful and you can start to log in!

How to Register on OXBTC App

1.Download the correct OXBTC App version.

2.Open it and click the “Account”.

3.Click the “Sign in/Register” and find the “Register” to start the registration.

4.If you want to register with email or mobile account, please choose the “Email” Or “Mobile”.

For [Email]
*Make sure the email address is valid to receive the email.

Check the instant email and you will receive the code.Please enter it in the relevant place.

For [Mobile]
*Make sure the mobile phone number is valid to receive the message.

Check the instant message and you will receive the code. Please enter it in the relevant place.

5.Finish the email address authentication, please set up the password of your account. Your password should contain 6-17 numbers and characters, including uppercase letters.

*The referral code is not necessary if you don’t have one.

If you have done all above the steps, the registration is successful and you can start to log in!

How to Register on OXBTC by Email

1.If you prefer to register with email account, please choose the “Email”.

*Make sure the email address is valid to receive the email.

2.Check the instant email and you will receive the code. Please enter it in the relevant place.

3.Finish the email address authentication, please set up the password of your account. Your password should contain 6-17 numbers and characters, including uppercase letters.

*The referral code is not necessary if you don’t have one.

If you have done all above the steps, the registration is successful and you can start to log in!

How to Register on OXBTC with Mobile Number

1 If you prefer to register with mobile phone, please click the “Mobile”.

*Make sure the mobile phone number is valid to receive the message.

2.Check the instant message and you will receive the code. Please enter it in the relevant place.

3.Finish the email address authentication, please set up the password for your account. Your password should contain 6-17 numbers and characters, including uppercase letters.

If you have done all above the steps, the registration is successful and you can start to log in!

Login password

How to modify login password on Website

1.Check your account and click “Settings”.

2.Find “Login Password” and click “Modify”.

3.Enter the previous password and new password.

Confirm the password then enter the email code you received from the email address bound with your account.

4.Please keep the password safe after modification.

*Please note that it is unavailable to withdraw after the modification within 24 hours.

How to modify login password on APP

1.Check your account and click  “Security Settings”.

2.Find “Login Password” and click “Modify”.

3.Enter current sign in password first. Then set the new login password and enter it again.

4.Click “Send” to receive the email code/SMS code, then enter the received code.

5.Click “Confirm” to completed the process of modify sign in password.

*Please note that it is unavailable to withdraw after the modification within 24 hours.

Google Authenticator

How to Enable Google Authenticator/Google 2FA

1.Log in your OXBTC account.

2.Check “Account” and click “Setting”.

3.Move on the page, find the Google Authenticator and click “Set” for setting.

4.Download the Google Authenticator on your own phone from Apple Store or Google Play.

5.If installed, please scan the QR code or copy the key to bind your own Google Authenticator on your phone.

(Make sure to save the 16-digit key. You can use it later to rebind your account in case you lose access to your previous Google Authenticator.)

6.If you have bound the authenticator, you may check the 6 digits and you need enter it at the given time(The number will be changed in 30 seconds for safety.).

If you followed the above steps, it is easy to set the google authentication.

If anything goes wrong, please check the problem then you may try it again or contact the customer service team with a screenshot.

If you need to reset google auth, please send “reset google auth + your account email and phone number” to support@oxbtc.com, your request will be answered within 24 hours during working Days.

How to avoid "binding failure"?

1.Ensure the “Google Authenticator” APP has been installed on your phone (Different systems meet different versions).

2.Ensure the password and 2FA code are correct as it may be changed.

3.Ensure the Date/Time setting in your mobile phone is set as “Automatic”.

4.Synchronize the same time both on your mobile phone and computer.

If you have any question about 2FA, please contact our customer service and send an email to support@oxbtc.com, your request will be replied within 24 hours during working days.

How to close Google Authenticator on website

1.Check your account and click the “Setting”.

2.Check the switch and click to turn off.

3.Enter the authenticator code and confirm it.

4.The authentication will be off when your login next time.

How to close Google Authenticator on APP

1.Click “Security Settings” under “Account”.

2.Fine the Google Security Verification and click the button next to it.

How to reset Google Authenticator

You can submit a ticket online or send an email with your bound phone number/Email address + reset Google Authenticator to: support@oxbtc.com.

The customer service team will give you a solution within 24 hours during working days.

Asset Password

How to set up the asset password on website

1.Log in your account and click “Setting”.

2.Move on the page and start to set the password.

(Before setting the asset password, please make sure you have completed the google authentication.
If you haven’t, please check :How to Enable Google Authenticator/Google 2FA)

3.Set the asset password and confirm it.

4.Enter the SMS code from the instant message.

5.Enter the google authenticator code and finish setting asset password.

Please pay attention if you reset asset password,it’s unavailable to withdraw within 24 hours.

How to set up the asset password on APP

1.Check your account and click “Security Settings”.

2.Find the “Asset password” and click “Set”.

3.Set the passwords and confirm it.

4.Enter the received code and the google authenticator code.

Please noted that if you reset asset password, it’s unavailable to withdraw within 24 hours.

How to modify asset password on Website

1.Click “Setting” under “Account”.

2.Find “Asset password” under “Setting” and click “Modify”.

3.Enter asset password first and confirm it.

4.Click “Send” and enter SMS code.

5.Enter Google Authenticator code, finally click “Confirm”.

How to modify asset password on APP

1.Click “Account” and then click “Security Settings“.

2.Find “Asset Password” and click “Modify“.

3.Enter asset password first and confirm it.

4.Click “Send” and enter SMS code.

5.Enter Google Authenticator code, finally click “Confirm“.

What can I do if I forget the asset password

If you forget the asset password, start to modify it on website or APP.
(How to modify asset password on Website/APP)

Modify phone number/SMS verification

How to modify mobile phone number on APP

1.Click “Security Settings” under “Account“.

2.Enter the phone number next to “SMS verification“.

3.Enter the previous phone number first and click”Send“, then enter the SMS code from previous number.

4.Enter the new phone number and click “Send“, then enter the SMS code from new number, finally click “Confirm“.

If you can find the previous number, you may change it by yourself through modifying SMS verification

If your previous number is invalid, you can submit a ticket online or send an email to support@oxbtc.com with the bound previous phone number plus unbind new phone number.

The customer service team will reply to you within 24 hours during working days.

How to modify mobile phone number on website

1.Click “Setting” under “Account“.

2.Find the SMS verification and click “Modify“.

3.Follow the shown steps to modify SMS verification.

If you can find the previous number,you may change it by yourself through modifying SMS verification.

If your previous number is invalid, you can submit a ticket online or send an email to support@oxbtc.com with the preivous bound phone number plus unbind new phone number.

The customer service team will reply to you within 24 hours during working days.

Cannot receive Email/SMS code

What if I cannot receive SMS code

Please make sure to request SMS code successfully, click “Send” and complete the puzzle. You’ll see count-down if it’s successful.

If SMS code successfully requested but still not receiving it, please kindly check with the below steps:

1) If the mobile phone is in shutdown or in arrears,it is recommended to restart cell phone;

2) Please check if the mobile phone signal is normal;

If necessary, restart the mobile phone or change the SIM card to other mobile phones.

3) Please check if you start SMS blocking software to block any unknown message and also check if the message is in the blocked SMS list.

If you tried the above steps but the issue cannot be solved, please send an email to support@oxbtc.com with your OXBTC account and bound phone number.

What if cannot receive email code

1) Please confirm you use the same browser to open OXBTC and your email box;

2) Please kindly add our support@oxbtc.com email box to your white-list;

3) Please kindly clear cache and login again;

4) Please check it on other browsers.

If you tried the above steps but the issue cannot be solved, please send an email to support@oxbtc.com with your OXBTC account and bound phone number.

Related to Refund

How to get a refund for the completed order?

The completed order doesn’t support refund. Please think carefully before placing any orders.

If you have any issue with your completed order, please send a binding phone number/Email address to: support@oxbtc.com. The customer service team will reply within 24 hours during working days.

Payment Methods

Payment Methods

At present, OXBTC supports credit card and cryptocurrency of BTC, ETH, LTC and USDT as payment methods.

Deposit problems

How to deposit BTC/ETH/LTC/USDT to purchase hashrate on Website

1.Check via https://oxbtc.com/home and log in your account.

2.Please make sure you have set the asset password.

If you have not set the asset password, please check How to set up the asset password on Website/APP.

3.Click the “Wallet” and start to deposit your wallet.

4.Deposit supports BTC, ETH, USDT and FIL. Please check which wallet you want to deposit.

5.Taking funding BTC as an example:

Check BTC wallet and click the “Deposit“.

For BTC deposit, you may choose scan the QR code or copy the link to your crypto wallet.

6.Complete the deposit in your wallet.

How to deposit BTC/ETH/LTC/USDT to purchase hashrate on App

1.Log in your account and check if you have set the asset password.

If you have not set the asset password, please check How to set up the asset password on Website/APP.

2.Click the “Wallet” and start to deposit your wallet.

3.Deposit supports BTC, ETH, USDT and FIL. Please check which wallet you want to deposit.

4.Taking funding BTC as an example.

Check BTC wallet and click “Deposit

For BTC deposit, you may choose to scan the QR code or copy the link to your crypto wallet.

5.Finish the deposit through your cypto wallet.

Purchase hashrate

How to purchase hashrate on OXBTC APP

1.Make sure you have set the asset password.

If you have not set it, please check How to set up the asset password on Website/APP.

2.After setting the password, please turn to the main page and start mining.

Taking BTC hashrate purchase as an example:

2.1 Move to the “BTC Mining” and check BTC products.

2.2 Choose one product that you would like to purchase.

2.3 Select “Miner/THS” or “Miner Hosting/Whole Machine“, please check as they have the price difference.

2.4 When you click to “pay“, you need confirm the information.

Confirm the hashrate amount you need to purchase.

Electricity fee will be affected by several factors and it can be paid by electricity pack or deducted from daily profits.

Payment methods support credit card, USDT wallet, BTC wallet, ETH wallet and LTC wallet. Make sure you have complete the wallet deposit.

3 Please check all information then you can confirm the order and finish the hashrate purchase.

How to purchase hashrate on OXBTC website

1.Make sure you have set the asset password.

If you have not set it, please check How to set up the asset password on Website/APP.

2.Check the title and find the type of product you are interested in.

Taking BTC hashrate purchase as an example:

2.1 Click the “BTC Mining” and check BTC products.

2.2 Find one of BTC products and click “Buy now“.

2.3 Now you need to confirm your order.

Select “Miner/THS” or “Miner Hosting/Whole Machine“, please check as they have the price difference.

Confirm the hashrate amount you need to purchase.

Check if you need to purchase electricity fee pack.

Payment methods support credit card, USDT wallet, BTC wallet ETH wallet and LTC wallet. Make sure you have completed the wallet deposit.

3.Please check all information then you can confirm the order and finish the hashrate purchase.

How do I check completed orders on website

Check your account and click “My Order“, you may check the completed orders under “Orders“.

How do I check completed orders on APP

Click “Account” and then click “Order Record“, then you can check all the order records under “My Order“.

Profit problems

When will the hashrate be delivered?

After placing an order successfully, the hashrate will be delivered according to the estimated “Hashrate Delivery Date” on the detailed page of the corresponding product.

When will the mining profits be distributed?

The first profit will be distributed in the next day of hashrate delivery.
(The hashrate will be delivered according to the estimated “Hashrate Delivery Date” on the detailed page of the corresponding product.)

How to check my daily profits on Website

1.Check your account and click “My Hashrate“.

2.Find the product you want to check, then click “Profit Detail” to check daily profits.

How to check my daily profits on APP

1.Login first and click “Mining“.

2.Find the purchased product you need to check under corresponding zone.

3.Choose the corresponding product and go to next page to view daily profits.

How to calculate Daily/Weekly/Annually expected profits on APP

1.Click “Calculator” on Home page.

2.Choose the contract that you want to check first, then enter the hashrate amount, also can choose price and Diff.

3.Click “Calculate” to check.

Tips: Please be noted that the revenue Calculator is only for reference as the mining profits are affected by market price and mining difficulty.

How to calculate Daily/Weekly/Annually expected profits on website

1.Turn to the main page and check “Start Mining“, find and click “Profit Calculator“.

2.Choose the contact and enter hashrate amount to check daily/weekly/annually profits.

Tips: Please be noted that the revenue Calculator is only for reference as the mining profits are affected by market price and mining difficulty.

What's the distribution rule of IPFS product?

25% of mining revenue will be released instantly and the rest of 75% will be linearly released in 180 days.

It will be released in the same or similar amount in 180 days. That means every day 1/180 of mining revenue will be released.

For example, if you buy 10TH/s IPFS-F1 contract today, you will get 0.25 FIL tomorrow.

The day after tomorrow, you will get 0.25+0.75/180 FIL.

The next day, you will get 0.25+(0.75/180)*2 FIL, and so on.

How long can I payback my investment

Mining profits are affected by market price and mining difficulty.

Payback period depends on the price to sell your crypto.

If it is sold at a higher level, the corresponding payback cycle will be shorter.

Electricity Fee

How to purchase Electricity Fee Pack on Website

1.Choose “Electricity Package” under “Start Mining“.

2.Choose or enter the corresponding Electricity fee amount you want and click “Prepay Now“.

How to purchase Electricity Fee Pack on APP

1.Click “mining” and choose “Electricity Fee Pack“.

2.Choose the contract that you would like to use Eletricity fee Pack under”Deduction Management“,then click “Electri Fee Recharge“.

3.Choose or enter the corresponding Electricity fee you want and click “Recharge Now“.

How to check Electricity Fee on website

For checking Electricity Fee on different products, please check under the product details.

How to check Electricity Fee on APP

1.Choose the contract you want to check under “Home” page” or “Mining” page.

2.For checking Electricity Fee on different products, please check under the product details.

3.Choose “Contract Details” and find “Electricity Price“.

Withdrawal Guide

How much for withdrawal amount and transaction fee?

Withdrawal Amount:

Withdrawal Amount = minimum withdrawal amount + minimum transaction fee

BTCReal-time Withdrawal: withdrawal amount can’t be less than 0.0002BTC.

BTC – Next-day Withdrawal: withdrawal amount can’t be less than 0.00001BTC + 5% transaction fee

ETH withdrawal amount can’t be less than 0.001ETH

Transaction Fee:

BTC real-time withdrawal will be launched on the current day.

The delivery time is related to transaction fee and network congestion.

It is recommended to use the current network with recommended value: 0.0002~0.001BTC.

BTC next-day withdrawal will be uniformly launched on the next day.

The transaction fee is 5% of the total withdrawal amount, and the maximum is 0.0001BTC.

The transaction fee of ETH is 0.0001~0.002ETH;
The transaction fee of LTC is 0.0002 LTC;
The transaction fee of ZEC is 0.0002 ZEC;
The transaction fee of USDT is 1 USDT.

Tips: Please be noted that above transaction fee is only for reference, please check the withdrawal page for more details

How to withdraw BTC/ETH/USDT from OXBTC Website

1.Check your account and click “Wallet“.

2.Let’s check BTC withdrawal first.

Check BTC wallet and available balance, then click “Withdraw“.

3.Confirm the balance and add withdraw address.

Please pay attention that only purchased any contract can withdraw the mining profits of free hashrates.

4.Please check if you choose the real-time withdraw or next day withdraw.

BTC has two types of withdrawal,real-time withdraw which normally arrives on the same day while next-day withdraw will be uniformly arrives on the next day.

5.After confirming the withdrawal time, enter the necessary information to corresponding blank and confirm to withdraw.

6.Compared with BTC withdrawal, ETH withdrawal and USDT withdrawal differ in transaction fee and withdrawal time. The higher transaction fee, the faster to receive the withdrawal.

7.If you need to check the withdrawal details, please click “Withdraw Records“.

Note:

For ETH withdrawal please choose ETH chain
For BTC withdrawal please choose BTC chain
For USDT withdrawal please choose ERC20

How to withdraw BTC/ETH/USDT from OXBTC APP

1.Click “Account” and find “My wallet“.

2.Let’s take BTC withdrawal as example:

Check BTC wallet and available balance, then click “Withdraw” to start it.

Please pay attention that only purchased any contract can withdraw the mining profits of free hashrates.

3.Please enter or long-press the withdrawal address and enter the withdrawal amount.

Choose the arrival time and then enter asset password.

Click “Send” and enter SMS code.

Enter the Google Authenticator code.

Confirm those information you provided and if all is correct, please click “Withdraw“.

4.Wait for your withdrawal arrives.

What if withdraw to the wrong address?

Because of the anonymity of the blockchain addresses, if you withdraw to the wrong address, please check if possible to find the owner or customer service team of target address to negotiate about getting your crypto back.

For ETH withdrawal please choose ETH chain
For BTC withdrawal please choose BTC chain
For USDT withdrawal please choose ERC20

Tips: please pay high attention to withdrawal operation. If the crypto is lost because of the wrong address, the platform will not assist in tracking or claiming.

What if the Withdrawal Failure?

As the withdrawal failure is usually affected by network congestion, please try to withdraw again after the failure.

How long will withdrawal arrive

BTC withdrawal normally arrives the next day. Affected by various bitcoin network congestion, the arrival time will be delayed correspondingly.

The ETH/LTC/USDT arrival time is related to the transaction fee.

The higher the transaction fee, the shorter the arrival time, the faster the withdrawal arrives.

Please confirm if the exchange platform has the minimum deposit limit (for example, the minimum deposit limit of Huobi is 0.001BTC).

If the minimum deposit limitation of the platform can not be reached, the withdrawal will not arrive.

Withdrawal is irreversible, please be careful.

What is mining?

“Mining” is the action that uses professional computers to accounting for digital accounting books.

In return for the mining machine’s hashrate contribution, the blockchain network will issue the corresponding cryptocurrency as rewards according to the hashrate provided by miners.

What is hashrate/hashpower?

In the process of “mining” to get bitcoin, how many calculations a node can do per second is representative of its “hashrate”.

Hashrate can be interpreted as the ability to mine bitcoins by calculating.

The more hashrate you have, the more bitcoins you produce. The higher your hashrate in the whole network, the more bitcoins it produces.

What is the electricity fee?

The actual operation of miners requires the consumption of power resources, according to the actual operation of the mining farms, it needs to charge the corresponding electricity fee.

What is the management fee?

The contract charges 5% of daily mining income for the management fee.

Management fees include mining farm maintenance, miner deployment, miner repair, staff expenditure, emergency, risk funds, etc.

About mining profit

Mining profits of the hashrate you purchased will be allocated based on the actual profit of the mining pool.

After deducting the electricity fee and management fee, it will be directly distributed to your OXBTC wallet.

How to create the mining profit?

The mining profit will be distributed by your purchased hashrate.

The more hashrate you hold, the more income you will get.

What does "perpetual"mean?/Does it mean i can mine forever?

If you purchase a perpetual contract, you not only can obtain the miner permanent mining revenue, but also own both corresponding miner extraction and trading rights.

What are the differences between mining and cryptocurrency speculation?

Compared with traditional finance, mining is a zero-level market with lower costs and relatively low risk, which is a legal channel to obtain cryptocurrency.

However, cryptocurrency speculation is to earn the rising price of the cryptocurrency by buying low and selling high, which is similar to the stock market and belongs to the secondary market with relatively high risk.

Because mining has a long investment cycle, it makes easier to hold crypto for the long-term for high-growth asset like bitcoin. By contrast, cryptocurrency speculation is short-term trading. Although mining and cryptocurrency speculation have certain risks, the latter is more affected by the dynamics of cryptocurrency.

If cryptocurrency speculation is like investing in stocks, mining is more like investing in bonds. As long as your machine works properly, you can earn a certain amount of bitcoin revenue every day. Investment has a long-term income. When the currency price rises in the later period, you will have enough chips to redeem the bond. As a result, mining is seen as a long-term and stable investment for cryptocurrency.

What should investors focus on?

For retail mining, whether buying mining machine hosting or buying cloud hashrate, you need to pay attention to the security of the platform and the stability of the hosting mine.

Established in 2014, OXBTC has become the world’s leading and oldest cloud mining platform with its competitive power cost advantage, rapidly accumulated scale effect, and continuous & stable operation.

A total of 29549.82 BTC has been distributed to users, and the total number of registered users has reached over 60W.

The number of large mining farms at home and abroad has reached 8, and the deployment area covers Sichuan, Guizhou, Inner Mongolia, Xinjiang and other places.

The number of operating mining machines has reached tens of thousands, and the power supply capacity has reached hundreds of thousands of KW, which is enough to provide strong support for the hosting and operation of mining machines.

Purchase hashrare rather than miners, what are the advantages?

There are several advantages for hashrate:

1.Buy and mine immediately, no need to deploy mining machine by yourself, save the transport and deployment cost, get rid of noise during mining machine operation;

2.Quick entry for new users, buy contract and start mining, you do not need a professional mining machine deployment and setting ability;

3.Low price, you don’t have to buy the whole machine at a high price, and only need to buy part of the machine and start mining;

4.The platform issues theoretical mining profits at 0:00 per day in PPS mode, and you don’t need to bear any losses caused by faults in the operation and maintenance of miners;

The income is open and transparent. It is distributed to your OXBTC wallet in the form of cryptocurrency every day. It can be viewed anytime and anywhere in real-time;

The deployment of large mines and professional maintenance can effectively reduce your mining cost, improve the mining experience and efficiency.